Join the Hideaway Report Team

Company Background:

The Hideaway Report inspires transformative travel experiences through the delivery of honest editorial reviews and recommendations of the top hotel and hideaway experiences around the world. Publications include Andrew Harper’s Hideaway Report. The Hideaway Report guidebooks, and hideawayreport.com.Since 1979, the member-based Hideaway Report has sought out distinctive hotels and hideaways in the most incredible destinations worldwide. Hideaway Report editors travel anonymously and pay full rate for all travel-related expenses, allowing the editorial brand to do what no other travel company does today: Publish reviews with an unyielding commitment to independence and objectivity.

The Hideaway Report is currently searching for qualified individuals to fill the following positions:


Senior Manager, Membership and Community Engagement

This position will be is responsible for retaining members, cultivating a member community and growing membership revenue. You will lead the Hideaway Report’s data-driven member communication and retention strategy across phone, direct mail and digital channels. Leveraging traditional direct and digital marketing techniques, you will create a cohesive and engaging member journey that drives engagement and retention and generates meaningful lifetime value. You will develop membership revenue and community strategy and help establish meaningful reporting/analysis to drive thate strategy. The right candidate will need to improve new customer/renewing members’ welcome experience, drive digital engagement across membership tiers, help inform the product roadmap and ensure revenue growth membership and churn-reduction objectives are met on a monthly basis.

This is a rare opportunity for someone with the combination of an entrepreneurial mindset and tenure in successful customer retention to work cross-functionally with a small, growing, passionate team to redefine and amplify the potential, and blaze a new path forward for a cool “40-year-old startup.”

Responsibilities:

  • Meet or exceed annual goals for member retention, churn reduction and renewal revenue
  • Define revenue, member experience and community strategies, specifically via digital channels, direct mail, and phone
  • Test, optimize and scale multi-channel, data-driven campaigns to retain members and increase revenue per member
  • Collaborate with our Business Intelligence team to inform infrastructure for data-driven member engagement, define reporting and analysis to monitor performance, and drive engagement and community strategy based on your findings
  • Lead and mentor member(s) of an existing membership team
  • Partner with cross-functional talent to improve the digital member experience, including improvements to UX, community and product features
  • Act as a thought leader on the membership team by identifying new tactics and opportunities to drive transformative growth in member retention and renewal revenue

Qualifications:

The ideal candidate will possess:

  • 5-7 years of total experience with at least 3 years of experience in a digital membership/subscriber setting
  • Experience with member relationship marketing, online community management and membership revenue development
  • Significant project management experience, particularly in the area of developing, implementing and evaluating membership engagement programs
  • Experience using various marketing technologies, including but not limited to HubSpot, MailChimp, Google Analytics and Sprout Social
  • Natural management skills, with a collaborative and entrepreneurial mindset
  • Complete commitment to brand success and member satisfaction
  • Understanding of a membership/subscriber-based platform is important

Compensation:

In addition to a competitive salary, the Hideaway Report offers outstanding benefits including medical, dental and vision insurance, 401(k), HSA, FSA, generous paid time off, a travel fund, as well as other benefits.

To Apply:

Please send your résumé and cover letter to [email protected].

Photo Editor Intern

Hideaway Report is seeking an enthusiastic photo intern to join our team. The right person is a self-starter who is comfortable working on the web. You will be involved in assisting our Photo Editor with sourcing photos and updating photo content on HidewayReport.com. This is a paid 6-month internship with an option to extend.

Responsibilities:

  • Assist Photo Editor with finding, choosing and formatting photos
  • Email photo requests to hotels and restaurants
  • Select, format and assist in the layout of photos for online content
  • Upload and organize collected photos on a digital asset management (DAM) system
  • Provide proper photo credits and captions for each photo

Qualifications:

The ideal candidate will possess:

  • Some college coursework towards photojournalism, journalism, or related degree
  • Skilled in Adobe Photoshop
  • Detail-oriented; adept at grammar, punctuation, spelling
  • Experience with content management systems such as WordPress or Drupal
  • Experience with project management tools such as Podio, Trello or Basecamp a plus

Compensation:

This is a part-time paid internship, for 20-24 hours per week at $14/hour.

To Apply:

Please send your résumé and cover letter to [email protected].

Contact a Travel Advisor
Hideaway Report members have access to travel advisors at our partner Andrew Harper Travel. Learn More
Call Andrew Harper Travel:
1 (800) 375-4685
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